At plinko, we believe that gambling should always be a source of entertainment — never a source of stress, debt, or harm. Our responsible gaming programme gives every player the tools and knowledge to stay in control.
plinko is dedicated to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar. We take our responsibility to protect players seriously, and that commitment informs every feature we build and every policy we enforce.
Responsible gaming is not an afterthought at plinko. It is built into the foundation of how we operate. We provide a comprehensive suite of player-protection tools, maintain a strict 18+ age verification process, and train our support team to identify and assist players who may be showing signs of problem gambling behaviour.
If you ever feel that gambling is no longer fun — that it is causing worry, financial difficulty, or conflict with the people around you — we encourage you to use the tools described on this page or to contact our support team directly. Help is always available, and reaching out is always the right move.
The plinko Platform is available exclusively to players who are 18 years of age or older. All accounts are subject to mandatory age verification. Any account found to belong to a person under 18 will be closed immediately and all associated funds returned where possible.
Every plinko account comes with a full set of responsible gaming tools, available at no cost and effective immediately upon request. These features are designed to put you — not the platform — in the driver's seat.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the next reset period. Deposit limits can be lowered instantly but require a 24-hour cooling-off period before they can be increased — protecting you from impulsive decisions made in the heat of the moment.
Set a maximum duration for each gaming session. When your time limit is reached, plinko will display a clear notification and prompt you to log out and take a break. Time limits reset at the start of each new session and can be adjusted from your account settings at any time.
A cooling-off period temporarily suspends your ability to log in and place bets for a chosen duration — typically 24 hours, 48 hours, one week, or one month. During a cooling-off period your account remains open but all betting and deposit activity is blocked. This is ideal when you need a short break to reassess your play.
Self-exclusion permanently or semi-permanently closes your plinko account for a period of your choosing — from six months up to five years, or indefinitely. During self-exclusion, your account cannot be reopened under any circumstances until the exclusion period has fully expired and you have completed a mandatory reactivation review. Contact our support team to initiate self-exclusion immediately.
Enable regular on-screen reality check notifications that remind you how long you have been playing and how much you have wagered during the current session. These pop-up reminders appear at intervals you choose — every 30, 60, or 90 minutes — and give you a moment to reflect before continuing to play on the plinko Platform.
Our multilingual support team is available around the clock via live chat and email to assist with any responsible gaming concern. Whether you want to set a limit, discuss a potential problem, or request self-exclusion, our team will respond promptly and without judgment. English and Bengali support is available every day of the year.
Problem gambling can affect anyone, regardless of age, income, or experience level. The early signs are not always obvious — they often develop gradually over time. plinko encourages all players to periodically reflect on their gambling habits and to be honest with themselves about whether gambling remains a fun leisure activity or has begun to cause harm.
The following self-check questions are designed to help you assess your relationship with gambling. If you answer "yes" to two or more of these questions, we strongly encourage you to take a break and consider speaking with a professional counsellor or contacting our support team.
All responsible gaming tools are available free of charge to every plinko account holder. Follow these steps to activate any protection feature:
Cap the total amount you can deposit across a 24-hour rolling window. Ideal for players who want to manage their gambling budget on a day-by-day basis. Limits can be as low as ৳500 per day.
Set a ceiling on your total deposits across a seven-day period. Weekly limits reset every Monday at midnight (Bangladesh Standard Time, UTC+6) and cannot be raised until the current week ends.
Control your spending over a full calendar month. Monthly limits provide the broadest budget overview and are recommended for players who prefer to think about their gambling in terms of monthly household budgets.
Define the maximum amount you are prepared to lose in any given period. Once your loss limit is reached, your session is automatically closed and no further bets can be placed until the limit resets or is manually reviewed by our responsible gaming team.
If you find that a particular game category — for example, live dealer tables or high-volatility slots — is more problematic for you than others, you can request that access to specific game types be blocked on your plinko account.
Request a detailed statement of your gambling activity — including total deposits, total withdrawals, net wins/losses, and session durations — for any period you specify. Reviewing your activity report regularly is one of the most effective ways to stay aware of your gambling habits.
Problem gambling is a recognised behavioural condition, and recovery is absolutely possible with the right support. If you believe that gambling has become more than just entertainment for you, the most important step you can take right now is to acknowledge that and reach out for help.
plinko's support team is available 24 hours a day, 7 days a week via live chat and email. Our team members are trained to handle responsible gaming conversations with discretion, empathy, and without any pressure on you to continue playing. When you contact us about a gambling concern, your request will be treated as a priority.
Available 24 hours a day, 7 days a week. Start a live chat session directly from your plinko account dashboard for the fastest response.
Send your responsible gaming request to [email protected] — we aim to respond within 24 hours (Bangladesh Standard Time, UTC+6).
Our responsible gaming team provides support in both English and Bengali to ensure that every player in Bangladesh can communicate their concerns clearly and comfortably.
If you are in a crisis situation related to gambling — including financial hardship, mental health distress, or relationship breakdown — please stop gambling immediately and contact our support team via live chat for urgent assistance.
Our team can arrange immediate account suspension and provide guidance on next steps. You do not need to wait — help is available right now.
plinko operates a strict 18+ age policy across all areas of the Platform without exception. All new players are required to complete an age and identity verification process before they can make a deposit or place a bet. We may request documentary evidence of age — such as a national ID card, passport, or birth certificate — at any point during the account lifecycle.
Where our verification process identifies that a player may be under the legal gambling age of 18, the account will be suspended immediately pending further investigation, and all funds will be held in escrow until the matter is resolved. plinko will not tolerate any attempt to circumvent age verification controls.
Self-exclusion is a formal agreement between you and plinko that your account will be closed and all access to the Platform blocked for the duration of your chosen exclusion period. Self-exclusion periods are available for six months, one year, two years, five years, or indefinitely.
During self-exclusion, plinko will take all reasonable technical steps to prevent you from accessing the Platform, including blocking login attempts from your registered email, phone number, and known IP addresses. Any new account registration attempt using the same identity details will also be rejected. Self-exclusion requests are processed immediately upon contact with our support team.
All plinko players may set voluntary deposit limits at the daily, weekly, or monthly level. Limits can be set to any amount above the minimum deposit threshold. Once a limit is in place, the system will automatically decline any deposit attempt that would cause the limit to be exceeded for the relevant period.
Requests to lower a deposit limit take effect immediately. Requests to increase a deposit limit are subject to a mandatory 24-hour cooling-off period before the new higher limit becomes active. This cooling-off period is a deliberate friction mechanism designed to protect players from impulsive financial decisions made during an active gambling session.
plinko takes the prevention of underage gambling extremely seriously. In addition to our own verification processes, we encourage parents and guardians to use reputable parental control software to restrict access to gambling websites on devices that may be used by minors. Several freely available tools provide filtering at the browser or operating-system level.
If you are a parent or guardian and you believe that a person under the age of 18 in your care has opened or attempted to open a plinko account, please contact us immediately at [email protected]. We will investigate promptly and take all appropriate action to protect the minor involved.
Responsible gaming tools are in place so you can enjoy cricket betting, slots, and casino games with confidence. Review our FAQ for quick answers, or explore the full plinko Platform. 18+ only.